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Contact us
Email us and we will reply within two business days. Tell us your app version (Profile → About → App Version) and what you were doing when the problem happened.
support@apsarawallet.com02
Common questions
- I forgot my password
- On the login screen, tap Forgot password and follow the reset flow. If you are still locked out, email us from the address on your account.
- I forgot my app-lock PIN
- The app-lock PIN is stored only on your device and cannot be recovered by us. Reinstall the app and sign in again — your data is on the server, not in the PIN.
- How does riel and dollar conversion work?
- You enter each transaction in the currency you actually paid in. Exchange rates are fetched from our server so totals across currencies stay consistent.
- Does it work without internet?
- Your last loaded wallets, transactions, categories and budget stay readable offline. New entries need a connection to sync.
- Can I get my data out?
- Yes. Open Transaction History and use the export action to produce a CSV of the transactions currently shown, then share it wherever you like.
- How do I delete my account?
- Profile → Security → Delete Account, confirmed with your password. Or use the web request form if you no longer have the app installed.